Email to case

Problem

Teams have to manage business processes in email channels – largely due to limitations in underlying systems.

This approach is sub-optimal as business rules are not properly enforced and it leads to a high volume of “chaser” emails due to the lack of visibility of the processing status.

Solution

Re:infer provides email-to-case capabilities to help migrate business processes from email channels to workflow applications. The platform helps automate case creation, processing events, status requests, and monitors for new processes being performed outside of workflow.

Benefits

• Reduces risk around business processes through increased controls
• Non-intrusive Subject Matter Expert driven approach allows agile workflow implementation
• Reduces manual effort
• Reduces process latency