In this article, we discuss how firms are evolving their application stacks to better integrate enterprise communication flows into their core systems and processes — seeking to unlock new efficiencies and business capabilities by exploiting major advances in Natural Language Processing (NLP).
Service Desks around the globe have been miss-treated and under-invested in for years it feels, at least in comparison to their counterparts in Customer Engagement. Of course, it’s not really a surprise to many, as front line services often have a louder voice due to their direct interaction with your customers.
The first of Re:infer's 2021 AI Pioneers series is here. To kick 2021 off we recently sat down with Evgenia Plotnikova, a Partner at Dawn Capital, one of the premiere Venture Capital firms in B2B software.