The Re:infer blog

Your guide to Artificial Intelligence, Machine Learning, Data Science and Natural Language Processing that drive business outcomes.

AI trends and news to help you innovate and improve communications

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15 Mar, 2021 • 4 min read

Commsware — The Emergence of Enterprise Communication Middleware

In this article, we discuss how firms are evolving their application stacks to better integrate enterprise communication flows into their core systems and processes — seeking to unlock new efficiencies and business capabilities by exploiting major advances in Natural Language Processing (NLP).

8 Mar, 2021 • 5 min read

What is Communications Mining?

You have probably heard of Process Mining? You may even have heard of Task mining? So why is it important that you know what Communication Mining is? 

19 Feb, 2021 • 2 min read

Reimagining Post-Trade Operations with Machine Learning and Intelligent Communications

“I’m totally convinced that the battleground of banking is not the front office. The battleground is the back end.”  Sergio Ermotti, CEO UBS

15 Feb, 2021 • 2 min read

The future of Service Desk communications - intelligent understanding and automating

Service Desks around the globe have been miss-treated and under-invested in for years it feels, at least in comparison to their counterparts in Customer Engagement. Of course, it’s not really a surprise to many, as front line services often have a louder voice due to their direct interaction with your customers.

10 Feb, 2021 • 1 min read

AI Pioneers - Evgenia Plotnikova

The first of Re:infer's 2021 AI Pioneers series is here. To kick 2021 off we recently sat down with Evgenia Plotnikova, a Partner at Dawn Capital, one of the premiere Venture Capital firms in B2B software. 

1 Feb, 2021 • 3 min read

The Hiscox Communications Mining story

Discover how Re:infer pioneered process automation with one of the UK’s largest insurance providers to reduce costs and elevate broker experience.

Resources Hub

The latest research, best practices and guides to delivering business value through Artificial Intelligence, Machine Learning, Data Science and Natural Language Processing.