In this article, we discuss how firms are evolving their application stacks to better integrate enterprise communication flows into their core systems and processes — seeking to unlock new efficiencies and business capabilities by exploiting major advances in Natural Language Processing (NLP).

You have probably heard of Process Mining? You may even have heard of Task mining? So why is it important that you know what Communication Mining is? 

“I’m totally convinced that the battleground of banking is not the front office. The battleground is the back end.”  Sergio Ermotti, CEO UBS

Service Desks around the globe have been miss-treated and under-invested in for years it feels, at least in comparison to their counterparts in Customer Engagement. Of course, it’s not really a surprise to many, as front line services often have a louder voice due to their direct interaction with your customers.

The first of Re:infer's 2021 AI Pioneers series is here. To kick 2021 off we recently sat down with Evgenia Plotnikova, a Partner at Dawn Capital, one of the premiere Venture Capital firms in B2B software. 

Discover how Re:infer pioneered process automation with one of the UK’s largest insurance providers to reduce costs and elevate broker experience.