Service Desks around the globe have been miss-treated and under-invested in for years it feels, at least in comparison to their counterparts in Customer Engagement. Of course, it’s not really a surprise to many, as front line services often have a louder voice due to their direct interaction with your customers.

Discover how Re:infer pioneered process automation with one of the UK’s largest insurance providers to reduce costs and elevate broker experience.

In 2020, Re:infer joined brands such as LV, Lloyds, Deloitte, and AXA as a member of Instech London.

As customer expectations rise and competition increases (between both established players and new entrants) Insurers are looking for opportunities to level-up customer experience to drive profitability and growth through acquisition, resolution and retention.