In recent years, deep learning architectures and algorithms have made impressive advances in the field of natural language processing (NLP). As firms explore how best to apply this technology, they are asking — should we buy, or build?

You have probably heard of Process Mining? You may even have heard of Task mining? So why is it important that you know what Communication Mining is? 

“I’m totally convinced that the battleground of banking is not the front office. The battleground is the back end.”  Sergio Ermotti, CEO UBS

Discover how Re:infer pioneered process automation with one of the UK’s largest insurance providers to reduce costs and elevate broker experience.

As customer expectations rise and competition increases (between both established players and new entrants) Insurers are looking for opportunities to level-up customer experience to drive profitability and growth through acquisition, resolution and retention.