27 Apr, 2021 • 3 min read

From insights to automation - Conversational Data Intelligence and RPA

Robotic Process Automation (RPA) is a method of automating high-volume, rules-based repetitive tasks and business processes. It follows the same rules and steps that a human employee does, but with the ability to scale. At its core, RPA is about creating business efficiencies and it has a wide range of applications. 

12 Apr, 2021 • 4 min read

NLP — Buy, or Build?

In recent years, deep learning architectures and algorithms have made impressive advances in the field of natural language processing (NLP). As firms explore how best to apply this technology, they are asking — should we buy, or build?

8 Mar, 2021 • 5 min read

What is Communications Mining?

You have probably heard of Process Mining? You may even have heard of Task mining? So why is it important that you know what Communication Mining is? 

19 Feb, 2021 • 2 min read

Reimagining Post-Trade Operations with Machine Learning and Intelligent Communications

“I’m totally convinced that the battleground of banking is not the front office. The battleground is the back end.”  Sergio Ermotti, CEO UBS

15 Feb, 2021 • 2 min read

The future of Service Desk communications - intelligent understanding and automating

Service Desks around the globe have been miss-treated and under-invested in for years it feels, at least in comparison to their counterparts in Customer Engagement. Of course, it’s not really a surprise to many, as front line services often have a louder voice due to their direct interaction with your customers.

1 Feb, 2021 • 3 min read

The Hiscox Communications Mining story

Discover how Re:infer pioneered process automation with one of the UK’s largest insurance providers to reduce costs and elevate broker experience.

Resources Hub

The latest research, best practices and guides to delivering business value through Artificial Intelligence, Machine Learning, Data Science and Natural Language Processing.