Service Desks around the globe have been miss-treated and under-invested in for years it feels, at least in comparison to their counterparts in Customer Engagement. Of course, it’s not really a surprise to many, as front line services often have a louder voice due to their direct interaction with your customers.

The first of Re:infer's 2021 AI Pioneers series is here. To kick 2021 off we recently sat down with Evgenia Plotnikova, a Partner at Dawn Capital, one of the premiere Venture Capital firms in B2B software. 

Discover how Re:infer pioneered process automation with one of the UK’s largest insurance providers to reduce costs and elevate broker experience.

In 2020, Re:infer joined brands such as LV, Lloyds, Deloitte, and AXA as a member of Instech London.

In a recent Intelligent Insurer webinar, we gathered an all-star panel including leaders from AXA, Zurich, Beazley and Swiss Re to discuss leveraging automation in underwriting. Check out the key takeaways or watch the full conversation on-demand today.

As customer expectations rise and competition increases (between both established players and new entrants) Insurers are looking for opportunities to level-up customer experience to drive profitability and growth through acquisition, resolution and retention.